Comments for Call Centre Guru http://callcentreguru.ca Your Call Centre Management blog Fri, 26 Mar 2010 21:06:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on What if? by admin http://callcentreguru.ca/what-if-61.html/comment-page-1#comment-27 admin Fri, 26 Mar 2010 21:06:53 +0000 http://callcentreguru.ca/?p=61#comment-27 Ian, you are correct. Soon I will post on the good vs the bad AHT and the impact of a quality call vs the Service Level. Ian, you are correct. Soon I will post on the good vs the bad AHT and the impact of a quality call vs the Service Level.

]]> Comment on What if? by Fever http://callcentreguru.ca/what-if-61.html/comment-page-1#comment-26 Fever Fri, 26 Mar 2010 19:40:04 +0000 http://callcentreguru.ca/?p=61#comment-26 Scenario 1; Service Level does increase but do you offer "better service"? Depends if your AHT is decreasing for the "good" reasons. Great blog, lots of info! Scenario 1; Service Level does increase but do you offer “better service”? Depends if your AHT is decreasing for the “good” reasons.
Great blog, lots of info!

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