Hi, I am pleased to share my Call Centre expertize with you. I have been working in Call Centres for more than 15 years and I have been lucky enough to work in many different fields within Call Centres. From agent on the phone to Forecasting and Planning, to management, Call Recording, speaker to conferences…
On a weekly basis, I will post a note on a Call Centre related topic. Feel free to add your comments and questions.
Call Centre Guru
Luc Denis